Return Policies + Procedures

In the event that you would like to return an item the request may be done so by abiding to the following policies. Please email support@bseid.com or call toll free (855) 341-1401 for authorization within 5 days upon delivery to apply for a return. All return claims, regardless of reason, will need to accompany photographs of the item(s).

With the exception of damaged merchandise, return shipping costs are at the customer’s expense. After you have received a return authorization, the merchandise must be returned from your home to BSEID within ten (10) business days. Returns after this period will not be accepted and no credit issued.

A BSEID Customer Service Representative must first authorize a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. Any item that has been discontinued and no longer sold by the manufacturer is not eligible for return. Any custom made or made to order item is not eligible for return. Any item that is one-of-a-kind or on Final Sale is not eligible for return. Any piece that was originally shipped via "white glove" or premium shipping must be returned in the same fashion.

Due to credit billing cycles, credit for returned merchandise will be issued within 30 days of receipt. Smaller items may be subject to a 10% restocking fee in addition to shipping and handling charges. Larger items such as furniture, mirrors, lighting and area rugs may be subject to a 25% restocking fee in addition to shipping and handling charges. It's important to note, orders shipped to Hawaii or Alaska cannot be returned.